Trust & safety
Hiring safely on oferty
A few simple practices and the protections we put in place to keep both customers and pros safe.
Verification
Every professional on oferty completes identity verification before their first listing is published. Verified accounts display a badge on their profile and listings. Unverified accounts cannot post.
Reviews and ratings
Reviews can only be left by customers who have actually contacted a pro through oferty. We don't allow paid or incentivised reviews, and we remove reviews that violate our content guidelines.
Communication
Use oferty's in-app messaging when possible. Avoid sharing personal banking details, ID numbers, or full home addresses until you have agreed to work with a pro. For emergency call-outs, agree on the visit time and approximate quote up front.
Payments
Payments for jobs happen directly between customer and professional. Prefer common, traceable payment methods (bank transfer, card, Bizum). Be cautious of any pro who insists on cash-only payments without an invoice, or who asks for large up-front payments before any work has begun.
Reporting a problem
If something feels off — a listing that looks fake, a pro asking for unusual payments, inappropriate messages — use the Report button on the listing or profile. You can also email us at safety@oferty.com. We review every report.
Emergencies
Oferty is not a substitute for emergency services. For medical, fire, or police emergencies in Spain, call 112.